Privacy Policy Policy Policy
Experience, Efficiency & Honest Service
Phoenix
Disclaimer:
NextGen Inc Ltd is an Introducer Appointed Representative (Financial Services Register No. 1041649) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.
At Nextgen Inc, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or services. We are committed to maintaining the confidentiality and integrity of your data in accordance with all applicable laws.
1. What Information We Collect
We may collect the following personal data:
Name, email address, phone number
Address and postcode
Details related to your heating/plumbing requirements
Communication records (emails, messages, call history)
Technical data such as IP address and browser type (via cookies)
2. How We Use Your Information
Your data may be used for:
Contacting you regarding quotes, bookings, or service updates
Processing payments or finance applications
Providing customer support
Improving our services and website
Sending promotional offers (only with your consent)
3. Data Sharing & Disclosure
We do not sell or share your personal information with third parties for marketing purposes.
We may share your data with:
Engineers or contractors assigned to your project
Finance providers (if you apply for credit)
Legal or regulatory authorities if required by law
All third parties are bound by confidentiality and data protection agreements.
4. Cookies & Tracking
Our website uses cookies to improve user experience and analyze site performance.
You can choose to disable cookies in your browser settings, though some functionality may be affected.
5. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to marketing at any time
File a complaint with the ICO (Information Commissioner’s Office) if you believe your data has been mishandled
6. How We Protect Your Data
We use secure servers, encryption, firewalls, and access controls to protect your information. Only authorized personnel can access your data.
7. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted here, and significant updates will be notified to you via email (if applicable).